HP recalls laptop batteries for overheating...again

Bill Rogers
January 6, 2018

According to the Consumer Product and Safety Commission (CPSC), HP has received eight reports of the batteries overheating, melting or charring, including three reports of property damage totaling $4,500 and one report of a first-degree burn to a person's hand.

HP went on to say that it would pick up the tab for authorized technicians to replace the batteries because many "are internal to the system, which means they are not customer replaceable". If you own a HP laptop or workstation, you can check to see if your unit is affected. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

The machines affected represent 0.1% of HP's computers sold globally between December 2015 and December 2017.

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On Thursday, the US Consumer Product Safety Commission announced a recall of the lithium ion batteries found in HP Notebook computers and mobile workstations due to overheating.

The laptops affected all have non-removable batteries, of course, and include models from the ProBook, ZBook, x360, Pavilion and Envy ranges.

"'During the reboot process, an option will be presented to enable Battery Safety Mode". You can download a tool to verify if your battery is susceptible to the issue here. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor.

Other reports by TheSundaySentinel

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