2-hour computer outage at USA customs causes delays nationwide

Chelsea West
January 3, 2018

Approximately 2,000 passengers are in line at customs at Miami International Airport due to an apparent computer outage impacting systems used by Customs and Border Protection at passport control, CBS News' Kris Van Cleave reports.

Passenger Alex Azar posted photos of the stalled lines at San Diego International Airport Monday. That power outage was caused by a fire that broke out beneath the airport, officials said.

"The kiosk machines shut down", Martin said.

Passengers who landed at the time had to stand in long at the worldwide arrivals area, trying to get through passport control.

"Just landed back in the United States and I'm stuck in the customs line because the border patrol servers are down nationwide", wrote Pearse Adams.

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It said that all airports were back online after the outage lasted from 7.30 p.m.to about 9.30 p.m. All airports are now back online.

"CBP officers continued to process global travellers using alternative procedures at affected airports".

Making the situation worse is that Monday was a busy day, with a lot of people returning home from the holiday. "It's all over the place". The case remain under investigation by Homeland Security Investigations special agents.

The agency reported that it still had access to national security-related databases during the disruption, and all travelers were screened according to security standards. No indication the disruption was malicious in nature.

Other reports by TheSundaySentinel

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