Airport check-in delays caused by 'network issue'

Herbert Rhodes
September 29, 2017

Southwest Airlines said there had been widespread intermittent issues concerning its flights at Ronald Reagan Washington National Airport, but no major disruption.

IT Pro has contacted Heathrow airport for comment, though Quartz reported its check-in systems were affected "intermittently".

Failures of such systems, which are crucial to the operation of both an airline and an airport, have hit carriers in the past. Technical teams had identified the cause of the outage and restored services, the company said, adding that services were gradually being restored.

"Amadeus regrets any inconvenience caused to customers". We are working closely with our airlines to help resolve the issue as quickly as possible.

It is used by 125 airlines, both at airports and online.

Gatwick blamed a passenger management system called Amadeus Altea but said the problem had been resolved and there were no further delays. A problem with Delta's system grounded flights across the world in January, while a problem with the British Airways system caused thousands of cancellations in May.

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"Amadeus - a check in system for passengers - went down and now has come back up".

The Australian flag carrier attributed the issues to a "system outage [that] affected airlines globally".

It said there might be delays but that passengers would be able to check in.

A similar incident occurred in April, when computer issues briefly prevented airlines including Lufthansa and Air France-KLM, from boarding passengers one evening.

Amadeus operates global booking systems for travel and offers airlines a check-in service.

Other reports by TheSundaySentinel

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