Consumer Reports pulls recommendation for Microsoft Surface devices

Bill Rogers
August 11, 2017

Consumer Reports is withdrawing its recommendation for four Microsoft laptops and tablets after a survey showed that a quarter of them pose problems for their owners after only two years.

Consumer Reports said that responses to its annual survey revealed that consumers weren't pleased with their Microsoft products during the lifetime of ownership.

However, Microsoft told CNN Tech it doesn't believe the findings accurately reflect Surface owners' "true experiences". Instead, considering a Mac might not be a bad idea, especially if you plan to use the device for more than a couple of years. The company surveyed 90,741 tablets and laptops Consumer Report subscribers bought between 2014 and the beginning of 2017. Consumer Reports added that it is removing its "recommended" designation for Surface products.

However, consistency and build quality were a regular problem for users in Consumer Reports' polling.

If you're shopping for a top rated laptop for college this year you might want to reconsider your purchase of a Microsoft's laptop. Why?

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The mag claims that the differences in estimated breakage rates between the devices of "most other brands" is "statistically significant". According to CR, this is the first time Surface products have been popular enough for the company to gather data from its readers on their long-term reliability and service requirements. The power and form factor of Microsofts Surface line are almost unparalleled but if they can't consistently pump out devices that don't experience immediate defects past the normal wear and tear, I don't think their will be many people that remain loyal to the brand.

Worth noting here is that this is not the first case where Consumer Reports has pulled recommendations. The company's best bet would likely be to mass survey its customers itself and counter with its own findings if they happen to be any better.

When Microsoft held an event a year ago, everybody thought that they were going to announce the Microsoft Surface Smartphone but that did not happen. According to the details provided, Consumer Reports states that it is hard to give a recommendation to this product due to the number of reliability complaints received from it.

However, the move by Consumer Report affects more than just those four devices.

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